If the desktop application is not functioning properly, you can use the Collect Diagnostics option in the desktop application icon menu to collect diagnostic data from the application into a .zip file. Then you can send the .zip file to support for analysis.
Procedure
- If the desktop application is not running, start the application.
- Click the application icon (
) in the menu bar.
- In the menu, click Collect Diagnostics.
- (Optional) In the window that opens, click Open File Location to view the .zip file.