Collecting diagnostic data

Diagnostic data is any kind of data that can be used to diagnose issues with the HCP Anywhere desktop application. If the desktop application is not functioning properly, you can use the Collect Diagnostics feature to collect diagnostic data from the application into a .zip file. Then you can send the .zip file to support for analysis.

You can collect diagnostic data by using:

The Collect Diagnostics option available from the desktop application icon. This option is the preferred method for collecting diagnostic data.
The HCP Anywhere Collect Diagnostics option in the Windows Start menu.

The Collect Diagnostics feature collects:

Application Logs
Database files
Application registry keys
System information (CPUs, memory, OS version, and so on)

Using the desktop application to collect diagnostic data

If the desktop application is not functioning properly, you can use the Collect Diagnostics option in the desktop application icon menu to collect diagnostic data from the application into a .zip file. Then you can send the .zip file to support for analysis.

Note

If the desktop uses Windows PowerShell 4.0 or below, you need to run the desktop application as an administrator to use this feature.

Procedure

If the desktop application is not running, start the application.
Right-click the application icon () in the taskbar.
In the icon menu, select Collect Diagnostics.
The diags-timestamp.zip file is created on the desktop.
Optionally, in the window that opens, click Open File Location to view the .zip file.

Next steps

If the desktop application fails to collect diagnostic data or closes, continue to Using the Windows Start menu to collect diagnostic data.

Using the Windows Start menu to collect diagnostic data

If the desktop application isn't running and you can't start it or if the desktop application failed to collect diagnostic data, you can use the HCP Anywhere Collect Diagnostics option in the Windows Start menu to collect diagnostic data.

Important

If the desktop uses Windows PowerShell 4.0 or below, you need to run the HCP Anywhere Collect Diagnostics option as an administrator to use this feature.

To use the Windows Start menu to collect diagnostic data, in the Windows Start menu, select HCP Anywhere > HCP Anywhere Collect Diagnostics.

The diags-timestamp.zip file is created on the desktop.