Table of Contents

  • Welcome to HCP Anywhere User Help
  • What is HCP Anywhere
  • User Portal
    • User Portal overview
    • File and folder operations
    • Display options
    • Navigation
    • Logging in
    • Network login
      • Configuring browsers for network login
        • Configure both Windows Internet Explorer, Edge and Google Chrome for network login
        • Configure Mozilla Firefox for network login
      • Help - Use network login
      • Using network login
    • Files and folders
      • Uploading files to HCP Anywhere
      • Creating a folder
      • Creating a new Microsoft Office file
      • File and folder icons
      • Manage files and folders
        • Searching for files and folders
        • Renaming files and folders
        • Moving files and folders
        • Viewing versions of a file - user
        • Viewing when a file was accessed
        • Opening a Microsoft Office for the web or PDF file
        • Downloading files and folders
        • Deleting files and folders
        • Considerations for deleting folders
        • Mobilized shares
      • Manage links
        • Creating links
        • View existing links
        • Resending an existing link
        • Changing link expiration
        • Deleting a link
        • Access links
      • Create collaborative folders
        • About collaborative folders
        • Creating collaborative folders
        • Converting a shared folder into a team folder
        • Manage collaborative folders
        • Accepting folder invitations
      • Recovering files and folders
        • To recover deleted files and folders
        • Restoring from a previous date
        • To recover an older version of a file
    • Configure your account
      • Setting language
      • Configuring single-click actions on Microsoft Office and PDF files
      • Configuring email notifications
    • Managing your HCP Anywhere applications
      • List of applications
      • Renaming applications
      • Ending multiple User Portal sessions
      • Clearing login credentials
      • GUID-D341D7A2-1755-4AB8-B8E9-59B741CD2FA4.xml
      • iOS application
        • Installing the iOS mobile app
        • Install the SSL Certificate
        • Getting more help
      • Android application
        • Installing the Android mobile app
        • Install the SSL certificate
        • Getting more help
      • Upgrading the mobile app
      • Disconnecting the mobile app
        • Disconnecting the iOS app
        • Disconnecting the Android app
    • Viewing storage space
    • Viewing your activity
      • Viewing file activity
      • Viewing collaboration activity
      • Viewing account activity
    • Getting more help
    • Logging out
  • Windows desktop application
    • Installing the Windows desktop application
    • Upgrading the desktop application
    • Reauthenticating when prompted
    • Desktop application folder
      • Opening your HCP Anywhere folder
      • Understanding file and folder icons
      • Creating links to files and folders
      • Saving files locally or keeping them remote
      • Opening the User Portal
      • Creating a shared folder
      • Viewing file history
      • Working with shared and team folders
    • Backup
      • About backup
      • Backing up files and folders
      • Viewing upload status of backup files and folders
      • Downloading backup files and folders
      • Stopping a backup
      • Considerations when using backup
    • Manage the desktop application
      • View the desktop application dashboard
      • Understanding desktop alerts
      • Tray icon
      • Understanding synchronization errors
      • Desktop application dashboard
        • Viewing the message center
        • Viewing the sync status of your files
        • Viewing items saved locally
        • Configuring the desktop application
        • Viewing your space usage
      • Pausing and resuming file synchronization
      • Viewing the desktop application version
      • Deregistering the desktop application
      • Closing the desktop application
      • Uninstalling the desktop application
    • Getting more help
    • Collecting diagnostic data
      • Using the desktop application to collect diagnostic data
      • Using the Windows Start menu to collect diagnostic data
  • Mac desktop application
    • Installing the Mac desktop application
    • Upgrading the desktop application
    • Reauthenticating when prompted
    • Desktop application folder
      • Opening your HCP Anywhere folder
      • Opening the User Portal
      • Creating links to files and folders
      • Viewing file history
      • Creating a shared folder
      • Working with shared and team folders
    • Backup
      • About backup
      • Backing up files and folders
      • Viewing upload status of backup files and folders
      • Downloading backup files and folders
      • Stopping a backup
      • Considerations when using backup
    • Manage the desktop application
      • View the desktop application dashboard
      • Understanding desktop alerts
      • Menu bar icon
      • Understanding synchronization errors
      • Desktop application dashboard
        • Viewing the message center
        • Viewing the sync status of your files
        • Configuring the desktop application
        • Viewing your space usage
        • Pausing and resuming file synchronization
        • Viewing the desktop application version
        • Deregistering the desktop application
      • Closing the desktop application
    • Getting more help
    • Collecting diagnostic data
      • Using the application folder to collect diagnostic data
      • Using the desktop application to collect diagnostic data
      • Using Launchpad to collect diagnostic data
  • Outlook Add-in
    • Installing the Outlook Add-in
    • Upgrading the Outlook Add-in
    • Reauthenticating when prompted
    • Sharing files in HCP Anywhere
    • Saving attachments to HCP Anywhere
    • GUID-6F144BC9-5E98-4C5B-A4F8-C23BF139E4E3.xml
    • Deregistering the Outlook Add-in
    • Handling Active Directory username changes
    • Collecting diagnostic data
      • Using Outlook to collect diagnostic data
      • GUID-B204E9BA-226F-48B5-B502-BA81A0448D5D.xml
  • HCP Anywhere for Microsoft Teams
    • HCP Anywhere for Teams overview
    • Teams folders and shared folders
    • Installing and configuring HCP Anywhere for Microsoft Teams in a Teams channel
      • Adding File Sync and Share app to a Teams channel
    • Adding an HCP Anywhere folder to a Teams channel
      • Creating a new HCP Anywhere shared folder
      • Adding an existing HCP Anywhere folder
      • Listing the contents of the HCP Anywhere folder
      • Enabling team folder creation for the profile
      • Shared folders available for conversion
      • Team folder quota size
      • Folders that are not eligible for conversion to a team folder
      • Team folder conversion request failure
      • Access to the team folder
    • Logging in to the HCP Anywhere tab in Microsoft Teams
      • Initial login to the Teams app
      • Logging in to an HCP Anywhere system configured with Active Directory only
      • Logging in to an HCP Anywhere system configured with multiple authentication methods
        • Logging in to an HCP Anywhere system configured for Security Assertion Markup Language
        • Logging in using certificate-based authentication
      • Login error
      • Reauthentication
    • File and folder operations
      • Uploading files
      • Downloading files
      • Renaming files
      • Deleting files
      • Creating folders
      • Uploading folders
      • Downloading folders
      • Renaming folders
      • Renaming the main folder
      • Deleting folders
    • Creating links to files and folders
    • Adding and removing users for an HCP Anywhere folder
  • General usage considerations
    • System enforced values
    • Supported languages
    • Setting the application language
    • Handling conflicts
      • To view conflict files in the User Portal
      • To view conflict files in the desktop application
    • File names
    • Unsyncable files
    • Considerations when using the Windows desktop app
      • Accepting HCP Anywhere system certificates
      • Working with files with the desktop application while in excess of your storage quota
      • Path length restrictions and the desktop application
      • Hidden and read-only file and folder handling for the desktop application
      • Syncing open and locked files
      • Working with non-syncing folders
      • Files are not synchronized after maximum file size limit is raised
      • Files that are hard linked to a file in your HCP Anywhere folder
      • Using multiple file sync and share or cloud applications
    • Considerations when using the Mac desktop app
      • Accepting HCP Anywhere system certificates
      • Working with files with the desktop application while in excess of your storage quota
      • Path length restrictions and the desktop application
      • Hidden and read-only file and folder handling for the desktop application
      • Working with non-syncing folders
      • Files are not synchronized after maximum file size limit is raised
      • Sharing a link on a Mac can open the wrong version of the application
      • Using multiple file sync and share or cloud applications
      • Adding files with Korean filenames on Mac
  • Troubleshooting
    • Troubleshooting the User Portal
      • Cannot log out of the User Portal
      • Upload fails
      • Cannot share folders or accept invitations to shared folders
      • A member of a collaborative folder is being tracked as an individual instead of as part of a group
      • A deleted file or an old version of a file can no longer be viewed or restored
      • Cannot upload, delete, rename, move, or restore a file in Microsoft Office for the web
      • Shared folder or mobilized share was moved to the top level of your HCP Anywhere folder, but you didn't move it
      • Cannot find a particular link on the My Links page
      • My Links option is missing in the side-menu
      • One or more of your devices is highlighted in red on the My Devices page
      • One of your devices was deregistered, but you didn't deregister it yourself
      • Browser displays an Authentication Required or Windows Security window prompt
      • Automatically logged out of the User Portal
      • Cannot download one or more HCP Anywhere applications from the User Portal
      • All your apps have been deregistered and your files deleted
      • Messages for some events that you have performed are missing from the Activity pages
      • Cannot log in to the User Portal on a BlackBerry device
    • Troubleshooting the Windows desktop app
      • Windows says the KB3033929 security update is installed, desktop application says it is not
      • Setup Failed error message is displayed
      • Desktop app was uninstalled from your computer after an upgrade to the desktop app failed
      • You are prompted to reregister the desktop app
      • HCP Anywhere folder contains one or more files or folder that cannot be synchronized
      • A remote file is using space on your computer
      • HCP Anywhere folder or an item in the HCP Anywhere folder cannot be opened, edited, or deleted
      • Application icon is not visible on the taskbar or menu bar
      • File synchronization is paused
      • File status icons are not visible on files in the HCP Anywhere folder
      • HCP Anywhere-specific context menu options are not visible when right-clicking within the HCP Anywhere folder
      • Context menu options in the HCP Anywhere folder open the User Portal for the wrong HCP Anywhere system
      • Desktop application cannot connect to the HCP Anywhere system
      • Your storage quota is almost used up
      • Your quota has been exceeded, files newly added to your HCP Anywhere folder will not be synchronized
      • HCP Anywhere folder contains one or more conflict files
      • A file that you've stored in HCP Anywhere does not appear in the HCP Anywhere folder on your computer
      • Application was deregistered but you didn't deregister it yourself
      • All your apps have been deregistered and your files deleted
      • Mobilized shares aren't visible in your HCP Anywhere folder
      • You are prompted to reregister the desktop application
      • Shared folder isn't visible in your HCP Anywhere folder
      • Team folder is being displayed twice in desktop application
      • Your existing conflict alerts are no longer being displayed in the dashboard
    • Troubleshooting the Mac desktop app
      • You are prompted to reregister the desktop app
      • Server certificate supplied by the HCP Anywhere system is not trusted
      • HCP Anywhere folder contains one or more files or folder that cannot be synchronized
      • Finder crashes when a file is moved from the Dock to the HCP Anywhere folder
      • Application icon is not visible on the taskbar or menu bar
      • File synchronization is paused
      • Desktop application cannot connect to the HCP Anywhere system
      • Your storage quota is almost used up
      • Your quota has been exceeded, files newly added to your HCP Anywhere folder will not be synchronized
      • HCP Anywhere folder contains one or more conflict files
      • A file that you've stored in HCP Anywhere does not appear in the HCP Anywhere folder on your computer
      • Application was deregistered but you didn't deregister it yourself
      • All your apps have been deregistered and your files deleted
      • Mobilized shares aren't visible in your HCP Anywhere folder
      • You are prompted to reregister the desktop application
      • Shared folder isn't visible in your HCP Anywhere folder
      • Team folder is being displayed twice in desktop application
      • Your existing conflict alerts are no longer being displayed in the dashboard
    • Troubleshooting the Outlook Add-in
      • HCP Anywhere Add-in options are not available when replying to or forwarding an email
      • You reinstalled or updated the Add-in, but it doesn't appear anywhere in Microsoft Outlook
      • Setup was Failed as 0x800713ec - Asia
  • Third-party applications